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Anglia Home Surveys Limited is registered with the Property Codes Compliance Board as a subscriber to the HIP Code

Anglia Home Surveys

Sales & Enquiries

01263 731004

07941 105 376

Home Information Packs

Energy Performance Certificates

Anglia Home Surveys Limited
63 Burgh Road
Aylsham
Norfolk
NR11 6AT

Telephone: 01263 731004
Office Mobile: 07941 105376

Email: info @ angliahomesurveys.co.uk

Company Registration No. 6495377
VAT Registration No. 923880312

Office hours 08:00 to 18:00 Monday to Saturday

Complaints.....

Home Information Packs

Home Information Packs are designed to reduce the stress of buying and selling a home. But when problems do arise, it is important that consumers know where to go to resolve them.

Anglia Home Surveys aims to provide a high level of customer care at all times. In the unlikely event of a complaint, we will seek to resolve any initial complaint by telephone, email or in person as quickly as possible.

If you want to make an official complaint, we will deal with it speedily and fairly. We will:

Acknowledge your complaint within 5 working days and try to resolve it within 4 weeks of receipt.
Try and resolve your complaint fully within 4 weeks of receipt. If there are valid reasons for consideration of the complaint taking longer, we will keep you fully informed in writing or via telephone or email as you prefer and you will receive a response at the very latest within 8 weeks.
Liaise with counselling organisations acting on your behalf, if you ask us to.
Send you a final decision on the complaint in writing

If you are not satisfied with our final decision, you may refer the complaint to the Independent Property Codes Adjudication Scheme (IPCAS) details below. We will co-operate fully with the independent adjudicator during the consideration of a complaint by the IPCAS and comply with any decision.

IPCAS can be contacted at:

IDRS Ltd, 24 Angel Gate, City Road, London EC1V 2PT

Phone: 020 7520 3810

Fax: 020 7520 3829

E-mail: info@idrs.ltd.uk

Feedback.....

We would really appreciate your feedback, good or bad, so if you have a few moments please contact us via the contacts form above.

NB We may publish your comments on our website, please state if you would not approve.

Energy Performance Certificates

If you are unhappy with any aspect of the survey you should, in the first instance, contact the Energy Assessor who carried out the work. His/her details are given in the EPC. If this fails to resolve the matter you may telephone or write to their Accreditation Body, details can be found on the Energy Performance Certificate.